Refund policy

refund policy

1. Email us at hello@tigerpurrr.com with your receipt and all details of why you would like to return your product.

2. Return the goods to us in their original condition within 14 days of delivery. Please ensure that the parcel is properly sealed and secured and ensure our email correspondence is contained in the parcel along with the original invoice details. This is to ensure the logistics team that receives the returned goods can identify it easily and have it assigned to your account.

3. We will process the return within 5 to 10 business days of receipt of the goods and contact you via email.
Tracked deliveries that cannot be delivered because you are unavailable will be shipped again at your expense or cancelled. We cannot be held responsible for lost packages or delays although we will do our very best to sort it out with the shipping company.

We always endeavour to have our website up to date in regards to stock availability. However, it is subject to change. If one of the items that you have ordered is temporarily or permanently unavailable, we will send you an email as soon as we know. You will then have the option of modifying or cancelling your order. In case of a cancellation because of the temporary or permanent non-availability of items, we will give you a full refund as quickly as possible.