Shipping & Returns
Covid-19 update
Due to COVID19 our Australian and international shipping is taking much longer than usual.
Unfortunately this is out of our control and we appreciate your understanding while the world moves through these crazy times.
We will continue to send your orders out within 1 - 2 business days and provide you with all the tracking information that we have, but we can not guarantee when they will arrive.
We endeavor to get your order out as soon as it comes in but please allow 4 – 5 business days in Australia, and internationally will depend on international shipping conditions andyour location.
As always, we provide you with all the tracking information that we have, so you can follow its progress and drool at the deliciousness heading your way.
If you need express delivery, please contact us directly on hello@tigerpurrr.com and we will work with your request and provide you with an express shipping quote on cost.
These estimates are subject to change and given as indications only. We do not ship orders on Saturday, Sunday or public holidays.Currently, during COVID times, shipping times have been unpredictable and longer than usual. We apologise for this, and will always keep you updated.
As we prepare and ship orders within 1 - 2 business days of the order, we can only accept a change of shipping address up to 8 hours after an order has been received by our system.
Send an email to hello@tigerpurrr.com within 8 hours of ordering with your Name, Order Number, current shipping address and your new shipping address and we will make that change. Any requests received outside of that 8 hours after ordering, we can not guarantee we can make that change. Sorry!
You will be sent a confirmation email within 24 hours once you have submitted your order. If you don’t receive a confirmation email then please contact us at hello@tigerpurrr.com
We provide you with all the tracking information that we have, so you can count down the days until your package of deliciousness arrives.
As we prepare and ship orders within 1 - 2 days of the order, we can only accept a change to an order up to 8 hours after an order has been received by our system. If you decide you would like to change your order, please email hello@tigerpurrr.com within that 8 hour period and we will do our best to assist you with your request. Any requests received outside of that 8 hours after ordering, you’ll have to cross your fingers 🤞
We love seeing Tiger Purrr roam all over the world. All imported goods are subject to assessment for import taxes and changes in your own country even if you imported those goods for your own use. Any international impact taxes or duties are payable by you. We are unable to provide information relating to the cost of the unexpected taxes or duties as these charges vary and are beyond our control.
Please choose carefully. We do not give refunds or exchange for change of mind purchases, or unwanted gifts. In order to ensure product integrity, we are unable to resell your returned products.
We do not refund for incorrect purchases, and are not responsible for incorrect orders placed by you.
If there was damage to the product in transit, please contact us at hello@tigerpurrr.com within 48hrs for approval to return or exchange. We may require you to send us photographic evidence of the damaged product, or delivery error for insurance purposes. If approval is granted, Tiger Purrr will refund initial postage fees charged.
All products must be returned within 14 days of receipt of purchase and also accompanied by the original purchase receipt. If you have any questions about returns or refunds please contact us at hello@tigerpurrr.com
No
Return process
1. Email us at hello@tigerpurrr.com with your receipt and all details of why you would like to return your product.
2. Return the goods to us in their original condition within 14 days of delivery. Please ensure that the parcel is properly sealed and secured and ensure our email correspondence is contained in the parcel along with the original invoice details. This is to ensure the logistics team that receives the returned goods can identify it easily and have it assigned to your account.
3. We will process the return within 5 to 10 business days of receipt of the goods and contact you via email.
Tracked deliveries that cannot be delivered because you are unavailable will be shipped again at your expense or cancelled. We cannot be held responsible for lost packages or delays although we will do our very best to sort it out with the shipping company.
We always endeavour to have our website up to date in regards to stock availability. However, it is subject to change. If one of the items that you have ordered is temporarily or permanently unavailable, we will send you an email as soon as we know. You will then have the option of modifying or cancelling your order. In case of a cancellation because of the temporary or permanent non-availability of items, we will give you a full refund as quickly as possible.